Exchanges and returns
Boots need to be tried on properly, so we keep the exchange process simple. Try them indoors on a clean floor first, and keep the box, tags and bill until you are sure of the fit.
- Tell us within 3 days of delivery on WhatsApp at +91 93155 12111 that you need an exchange.
- Send a photo of the boots, the sole and the box, and mention the size you need instead.
- Boots must be unworn outdoors, clean, and returned with the original box and tags.
- Size exchanges for styles in stock are free of product charges; return courier cost is paid by the customer. We bear the courier on the replacement pair.
- Custom-stitched, altered or clearance items cannot be exchanged, and safety boots with a damaged or struck toe cap cannot be taken back.
Refunds are issued only when the exact style and size cannot be supplied, and are made to the same payment method used for the order, typically within 5 to 7 working days of the returned pair reaching us. Items sent back without a WhatsApp confirmation may take longer to trace, so always message us first.